Help Center
All your questions answered at 1k11
From opening an account to making a withdrawal — find 1k11's most frequently asked questions easily in one place.
1k11 is a secure and accessible online gaming platform for players in Bangladesh. Whether you are a new member or an experienced player — questions about depositing, withdrawing, identity verification, or games are all answered in detail on this page. Each section is organized separately so you can quickly find the information you need. If you need further assistance, our 24/7 live chat is always ready.
Casino & Table Games
In Baccarat you can place three bets — Player, Banker, or Tie. Two cards are dealt to each hand; the hand closest to 9 wins. Tens and face cards are worth zero, and all other cards carry their face value. The Banker bet has a slightly lower edge, which is why experienced players often prefer it. Live dealer Baccarat is available in English at 1k11.
Yes, 1k11's Live Casino is fully mobile-friendly. On Android or iOS, open any browser and go straight to live Baccarat, Roulette, Blackjack, and more. No separate app download is needed — just log in to 1k11 and head to the Live Casino section. A fast internet connection gives you the best experience.
Yes, both Teen Patti and Andar Bahar are available in 1k11's Live Casino section. In Teen Patti each player receives three cards and the best hand wins — it is essentially a South Asian version of poker. In Andar Bahar one card is revealed and you predict whether the next card of the same value will fall on the Andar (left) or Bahar (right) pile — simple rules, fast rounds.
Roulette has two main bet categories — Inside and Outside. Inside bets are placed on a specific number or a small group of numbers, which carries higher risk but also higher rewards. Outside bets cover red/black, odd/even, or larger groups of numbers — lower risk and a higher chance of winning. Both European and Live Roulette are available at 1k11.
Identity Verification (KYC)
Yes. 1k11 uses SSL encryption to keep all your personal information and documents secure. Copies of your national ID or passport submitted for verification are seen only by the verification team — they are never shared with any third party. For more details, please read our Privacy Policy page.
If your KYC verification is rejected, our support team will let you know the reason. Common reasons include a blurry image, an expired document, or a name mismatch. Submitting the correct documents again will trigger a fresh review. For help resolving the issue, contact us via 24/7 live chat or at [email protected].
The KYC (Know Your Customer) process ensures the security of your account and prevents unauthorized access. It also plays an important role in preventing money laundering and fraud. Once verification is complete, you can enjoy deposits, withdrawals, and games without interruption — it is ultimately there to protect you.
Yes, they must match. The name registered on your 1k11 account must exactly match the name on your bKash, Nagad, Rocket, Upay, or bank account. If the names do not match, the withdrawal process may be blocked and the payment may be cancelled for security reasons. It is therefore very important to provide your correct name at the time of registration.
KYC is typically requested before your first large withdrawal or if unusual activity is detected on your account. In some cases a verification request may also be sent automatically after registration. To complete the process quickly, have a clear photo of your national ID and a selfie ready in advance.
Account Questions
First make sure you have typed your phone number and password correctly — pay special attention to upper and lower case letters. If you have forgotten your password, use the "Forgot password?" option on the login page. Clear your browser cache and cookies and try again. If the problem persists, get direct help via 24/7 live chat.
Registering at 1k11 is straightforward. Go to the 1k11 Login page, fill in the form with the required details — name, mobile number, and password. Make sure you are 21 years of age or older. Once registration is complete, you can browse the games section right away and claim your welcome bonus after your first deposit.
No, under 1k11's rules each player may hold only one account. If multiple accounts are opened under the same name or from the same device or IP address, they may be closed and any bonuses cancelled. If you have an issue, please contact support instead of opening a new account.
When you log in from a new device or browser, a verification code may be sent for security purposes. This is normal and is part of protecting your account. Once you enter the code correctly, you can access your account from the new device without any trouble. Remember to log out after playing on public Wi-Fi or a shared device.
Deposit Questions
1k11 does not charge any deposit fee of its own. However, the payment method you use (bKash, Nagad, Rocket, Upay, or bank transfer) may apply its own transaction charges — this depends directly on the policies of that service provider. Check the website of your chosen payment service for details.
Most deposits are reflected in your account within a few minutes. If more than 15 minutes have passed, contact us via live chat with your transaction reference number and a screenshot. Bank transfers may take a little longer — follow the same process in that case.
After logging in, go to the Cashier or Deposit section and select Nagad. Send the required amount from your Nagad app to the number shown. After sending, enter the transaction ID in 1k11's deposit form and submit. Your balance will be updated shortly. The minimum deposit amount is ৳500.
1k11 currently supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank can be used. The minimum deposit amount is ৳500 for all methods.
The minimum deposit amount is ৳500 for all payment methods. This applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. Your first deposit is eligible for a 100% welcome bonus — for example, depositing ৳1,000 gives you an extra ৳1,000 bonus, bringing your total balance to ৳2,000.
Withdrawal Questions
Yes, for security reasons withdrawals can only be made to the wallet or bank account whose name exactly matches the name on your 1k11 account. Sending to someone else's number is not possible. This is part of our policy to prevent fraud and ensure the safety of your funds.
To withdraw welcome bonus winnings, you must meet the wagering requirement — you need to place bets totalling 20 times the bonus amount. For example, if you received a ৳1,000 bonus, once you have placed a total of ৳20,000 in bets, the bonus winnings become withdrawable. Wagering is calculated on the bonus only, not on the deposit. Once the requirement is met, withdraw in the usual way.
1k11 generally processes withdrawals within 1 hour. For verified accounts this time may be even shorter. After submitting a withdrawal request you will receive a confirmation — use it to track the status.
The minimum withdrawal amount is ৳500, and the same rule applies for all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before withdrawing, make sure your account's KYC verification is complete and the correct payment number has been added.
Yes, 1k11's payment system is active 24 hours a day, 7 days a week. Withdrawals can be made on Friday nights or on any public holiday, and the target of processing within 1 hour remains in place. For bank transfers, a slight delay may occur due to the bank's own operating hours.
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