1k11 Terms & Conditions

1 Introduction & Acceptance

Welcome to the 1k11 platform. This document forms a legally binding agreement between 1k11 and its users. By accessing the website, creating an account, or using any service, you confirm that you have read, understood, and agreed to these terms and conditions.

1k11 is for users aged 21 and above only. By using the platform, you declare that you are at least 21 years old and that participating in online gaming is legally permitted in your area of residence.

1.1 Scope

These terms apply to all products and services on 1k11 — cricket betting, slot games, live casino, fishing games, and any services added in the future. Individual terms may apply to specific bonus offers or promotions, which supplement the main terms.

2 Account Registration & Management

2.1 Registration Eligibility

To open an account on 1k11, you must meet the following requirements:

• You must be at least 21 years old.
• Only one account per person is allowed — multiple accounts are strictly prohibited.
• All information provided at registration must be accurate, complete, and up to date.
• The account may only be used for personal, non-commercial purposes.

2.2 Identity Verification (KYC)

1k11 may request identity verification at any time to ensure platform security. Failure to provide the required documents promptly may result in temporary account suspension or withdrawal facilities being placed on hold.

2.3 Account Security

It is your responsibility to keep your login details (username and password) confidential. Any unauthorized use of your account or security breach must be reported to the 1k11 support team immediately. 1k11 will not be liable for losses arising from third-party use of your account.

3 Financial Transactions — Deposits & Withdrawals

3.1 Deposit Terms

The following terms apply when depositing funds on 1k11:

• The minimum deposit amount is ৳500.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer.
• Deposits must always be made from the account holder's own payment account.
• Deposits from third-party accounts are strictly prohibited.

3.2 Withdrawal Terms

1k11 generally processes withdrawal requests within 1 hour. The following terms apply to withdrawals:

• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be held until identity verification is complete.
• Winnings from bonuses cannot be withdrawn until the wagering requirements for that bonus have been met.

3.3 Currency & Tax

All transactions on the 1k11 platform are conducted in Bangladeshi Taka (BDT / ৳). Any applicable taxes or duties are the sole responsibility of the user.

4 Bonuses & Promotions

4.1 Welcome Bonus

A 100% bonus is available on your first deposit at 1k11, up to ৳20,000. For example, depositing ৳1,000 gives you a ৳1,000 bonus, bringing your total balance to ৳2,000.

4.2 Wagering Requirements

Claiming the welcome bonus requires a 20x wagering requirement to be met. Wagering is calculated on the bonus amount only, not the deposit amount. For example, after placing bets totalling ৳1,000 bonus × 20 = ৳20,000, bonus-related winnings can be withdrawn.

4.3 General Bonus Rules

• The specific terms for each promotion will be detailed on the relevant page.
• Bonuses or funds earned through them cannot be transferred between accounts.
• 1k11 reserves the right to modify, cancel, or suspend any bonus offer.
• In the event of a bonus terms violation, the bonus and related winnings may be forfeited.

5 VIP Program

1k11's VIP program has five tiers. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.3% weekly cashback.
• Gold: up to 0.5% weekly cashback.
• Platinum: up to 0.6% weekly cashback.
• Diamond: up to 0.8% weekly cashback.

VIP tier advancement is determined by your regular activity and participation on the platform. The detailed terms of VIP benefits are subject to change, and notice will be given in advance of any changes.

6 Fair Use & Prohibited Activities

The following activities are strictly prohibited to protect the integrity of the 1k11 platform and the experience of other users:

• Using multiple accounts to take advantage of bonuses.
• Colluding or playing together for the purpose of abusing bonuses.
• Attempting to gain an advantage on the platform using any software, bot, or automated method.
• Providing fraudulent payment information or any attempt at money laundering.
• Hacking, sending viruses, or disrupting platform operations.
• Threatening, abusive, or discriminatory behavior toward other users.

If any of the above activities are proven, 1k11 may immediately suspend or close the account, forfeit bonuses and winnings, and take legal action where applicable.

7 Responsible Gaming

1k11 believes in responsible gaming. Gaming should be a form of entertainment — not a way to solve financial problems. We encourage all users to:

• Enjoy gaming within your means.
• Set limits on time and money and stick to them.
• Do not place larger bets to chase losses.
• If you feel gaming is negatively affecting your life, seek help.

Users can take a temporary break from their account (self-exclusion) if they wish. For more information, visit our Responsible Gaming page or contact the support team.

8 Privacy & Data Protection

How your personal information is collected, stored, and used is described in detail in 1k11's Privacy Policy. The key points are:

• The platform is secured with SSL encryption technology.
• Your information is not sold or shared with any third party for commercial purposes.
• Information may be shared with specific parties where necessary for identity verification and fraud prevention.
• To request correction or deletion of your information, contact the support team.

9 Intellectual Property & Content

All content published on the 1k11 platform — logos, graphics, software, text, and game software — is protected by the respective owners. Users may only use the platform for personal, non-commercial purposes. Reproduction, distribution, or commercial use of any content without prior written permission is prohibited.

10 Service Interruptions & System Errors

1k11 strives to provide a reliable and uninterrupted service. However, temporary interruptions or disruptions may occur for the following reasons:

• During routine maintenance and upgrades.
• Issues with third-party networks or payment providers.
• Unexpected technical faults.

If a technical error in any game causes incorrect results to be displayed, 1k11 reserves the right to void the relevant round and refund the bets. Any apparent winnings arising from a system error will not be considered actual winnings.

11 Account Closure & Dispute Resolution

11.1 Closure by the User

Any user may request to close their account at any time. In that case, the available balance in the account will be withdrawable, but bonuses with unmet wagering requirements and related winnings will be forfeited.

11.2 Closure by 1k11

In the event of a terms violation, 1k11 reserves the right to suspend or permanently close an account without prior notice.

11.3 Dispute Resolution

For any dispute or complaint, contact the 1k11 support team first. We will attempt to resolve it within 30 days of the complaint submission date. Contact the support team at: [email protected] or 24/7 live chat.

12 Limitation of Liability

To the maximum extent permitted by applicable law, 1k11 will not be liable for the following:

• Financial losses from gaming, whether direct or indirect.
• Losses arising from third-party software or networks.
• Losses resulting from the user's own negligence in protecting their information.
• Incomplete transactions due to internet disconnection or device issues.

1k11's maximum liability in any case will not exceed the amount of the transaction related to the matter in dispute.

13 Changes to Terms

1k11 reserves the right to change, amend, or update these terms and conditions at any time. Advance notice will be given where possible for significant changes. Continued use of the platform after changes have been made will be taken to mean that you have accepted the new terms. It is therefore recommended that you visit this page regularly.

14 Contact

For any questions or complaints about these terms and conditions, contact the 1k11 support team:

• Email: [email protected]
• 24/7 Live Chat: directly through the platform.
• Support is available in both Bengali and English.