1k11's Privacy Policy

1 Introduction & Scope

The 1k11 platform places the highest importance on its users' privacy. This privacy policy tells you what information we collect when you use 1k11's website, mobile platform, or any of our services, why we collect it, how we use it, and how long we keep it.

By using our services, you are considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services.

2 Information We Collect

1k11 collects various types of information in order to provide its users with safe, quality services. The types of information collected are described in detail below.

2.1 Information You Provide

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Residential address
• Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account number)
• Messages or requests sent to the support centre

2.2 Automatically Collected Information

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Duration and patterns of service usage
• Cookie and session data
• Referral source (how you arrived at our site)

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Records of bonus and promotional offer claims
• Summary of gaming activity (bet amounts, win/loss details)
• VIP level and reward points history

3 Purpose of Using Information

1k11 uses collected information only for the following legitimate purposes. We never use your information unnecessarily or for unauthorised purposes.

• Account management: To complete registration, verify identity, and ensure account security.
• Service delivery: To process deposits, withdrawals, gaming, and VIP benefits.
• Fraud prevention: To detect unusual activity and keep the platform secure.
• Legal compliance: To retain information required under applicable laws and regulations.
• Customer support: To resolve your questions, complaints, or requests.
• Service improvement: To review user experience and further improve the platform.
• Communication: To send important updates, security alerts, or account-related information.
• Responsible gaming: To set gaming limits where needed and ensure user well-being.

4 Information Protection & Security

1k11 treats the security of your personal and financial information as its top priority. We have adopted industry-standard technical and procedural safeguards.

4.1 Technical Safeguards

• All data transmissions are secured through SSL encryption.
• Financial information is stored using industry-standard encryption protocols.
• Regular security audits and vulnerability assessments are conducted.
• Firewall and access control measures are in place to prevent unauthorised access.

4.2 Procedural Safeguards

• Only authorised staff are granted access to the information they need.
• All staff are trained on privacy and data protection.
• Confidentiality agreements are in place with third-party service providers.

5 Information Sharing Policy

1k11 never sells or rents your personal information to third parties. However, information may be shared in the following limited circumstances.

5.1 Service Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), cybersecurity, and technology infrastructure. These partners receive only the information necessary to deliver their specific services and are required to comply with our privacy standards.

5.2 Legal Obligations

Information may need to be disclosed to comply with court orders, lawful requests from government or regulatory bodies, and applicable legal requirements. In such cases, we will only provide information that is legally required.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to assist in investigations related to financial fraud, money laundering, or other illegal activity.

6 Cookie Policy

1k11 uses cookies and similar technologies to improve your browsing experience and ensure the site functions correctly.

6.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. They handle maintaining login sessions, security verification, and saving your preferred language. These cookies cannot be turned off.

6.2 Analytics Cookies

These cookies are used to understand site usage patterns and improve our services. The data gathered from them is analysed anonymously and in aggregate.

6.3 Functional Cookies

These cookies are used to remember your preferences and settings (such as game language and display settings). They make your experience more personalised.

7 Information Retention Period

1k11 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Account information: While the account is active and for a specified period after account closure in accordance with applicable legal requirements.
• Financial transaction records: For the period required under financial regulatory rules.
• Support communications: For a reasonable period after the issue has been resolved.
• Cookie data: Automatically deleted at the end of a session or upon expiry of the set period, depending on the type of cookie.

Once the retention period ends, information is securely and permanently deleted or anonymised.

8 Your Rights

As a 1k11 user, you have several important rights regarding your personal information.

8.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will provide it within the specified timeframe.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. Once the correct information is provided, we will update it promptly.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may not be possible to delete.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. Upon receiving such a request, we will take appropriate action.

8.5 Right to Data Portability

Where technically feasible, you may request your information in a structured, machine-readable format.

9 Protection of Minors

1k11 is a service intended only for those aged 21 and above. We do not knowingly collect information from or provide services to anyone under the age of 21.

Age is verified during the registration process. If it comes to our attention that a minor has opened an account in any way, that account will be closed immediately and all associated information will be deleted.

If you believe a minor is using our services, please notify us immediately.

10 International Data Transfers

1k11's infrastructure and service provider partners may be located in various countries. As a result, your information may be processed or stored outside Bangladesh.

For such international transfers, we ensure that applicable data protection standards are being followed and that the security of your information is maintained. Appropriate data protection agreements are in place with all third parties.

11 Policy Changes

1k11 reserves the right to change or update this privacy policy from time to time. In the event of any significant change, we will:

• Update the date of the latest revision on this page.
• Send a notification by email to registered users (where applicable).
• Display a clear notice on the site.

Continuing to use the services after a change is made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12 Links to Other Sites

1k11's services may include links to third-party websites. 1k11 is not responsible for the privacy policies of those external sites. We recommend reading the privacy policy of any third-party site before visiting it.

13 Contact Us

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact our support team. We provide assistance 24/7 in both Bengali and English.